If you don’t love it, we’ll replace it. Our exclusive Total Satisfaction Guarantee* takes the risk out of making the wrong decision. It also ensures we take the time to help you choose the perfect carpet for your home. If, within 30 days following your installation, you are not 100% satisfied with your carpet for any reason, even including the colour, we will replace it with a carpet of your choice of equal value according to our pricelist. The replacement excludes uplift and installation expenses and is conditional on you have not having damaged the original carpet.
Our Price Promise means that if within 7 days of your purchase of any carpet stocked by us, you are able to find the same or a similar product elsewhere at a lower price, we will gladly match the price. That means designer style carpets at affordable prices. The guarantee applies to the overall, completed job price with the same or equivalent metreage, accessories and services included. A written quote including metreage and a sample of the product must be provided to claim on this warranty.
We’ve got you covered!
You’ve taken the time to choose the perfect carpet, now our expert installation team will
ensure it’s fitted correctly and with the utmost care. Quality installation is so important and
at Harrisons Carpet we only use the most skilled carpet installers to provide our Premium
Installation Service which is always included as a standard part of our overall price. Installing
carpet is a skilled trade and just like any other trade there can be a big difference in the
quality of workmanship. We’re extremely fussy about using quality installers and are very
confident that you’ll love the end result. In fact, it’s our guarantee that if anything in the
installation is not of a high standard, or should fail within the normal lifetime of your carpet,
we’ll come back and fix it at no cost to you.
For full details on our guarantees and price promise, see the warranty detail section of warranty programme PDF below: