Our Promises

Harrisons Family Quality Promise

To give you complete peace of mind, Harrisons only works with market-leading, quality brands backed by the most robust warranties.

Harrisons Family Service Promise

Harrisons always go the extra mile, starting with the fact that we bring our showroom to you. We make sure you have a great experience with us, from our first visit right through to when your carpet has been installed and ‘lived’ on.

Harrisons Family Price Promise

If you find a lower price from a competitor within seven days of your purchase, we’ll match the price, plus give you Fly Buys.*

The guarantee applies to the overall or similar, completed job price, including installation. A written price, including accessories and services, needs to be provided.

*Excludes laminate and vinyl flooring.

Harrisons Family Installation Promise

We’re committed to using only quality installers and are confident that you’ll love the finished job.

We promise that if anything in the installation is not of a high standard, or if any damage to the product or your home occurs during the installation, we’ll come back and fix it at no cost to you.

Harrison Family Satisfaction Promise

If you don’t love it, we’ll replace it. Our exclusive Total Satisfaction Guarantee* takes the risk out of making the wrong decision.

It also ensures we take the time to help you choose the perfect carpet for your home. If, within 30 days following your installation, you are not 100% satisfied with your carpet for any reason, even including the colour, we will replace it with a carpet of your choice of equal value according to our price list. The replacement excludes uplift and installation expenses and is conditional on you have not having damaged the original carpet.

*The Total Satisfaction Guarantee does not cover hard flooring, such as wood, laminates, vinyls and vinyl planks.


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